{"id":120053,"date":"2026-01-21T20:45:31","date_gmt":"2026-01-21T20:45:31","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1444099_1769028331-claims-training-and-development-supervisor-austin-texas\/"},"modified":"2026-01-24T05:14:46","modified_gmt":"2026-01-24T05:14:46","slug":"1444099_1769028331-claims-training-and-development-supervisor-austin-texas","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1444099_1769028331-claims-training-and-development-supervisor-austin-texas\/","title":{"rendered":"Claims Training and Development Supervisor"},"content":{"rendered":"\n<h4><strong><a id=\"myCustomID\" href=\"https:\/\/bhsg.com\/jobs\/job\/1444099_1769028331\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\r\n<p><span style=\"font-size: 10pt;\"><span style=\"font-family: Arial, Verdana;\">Our client, a rapidly growing automotive service contract administration company in northwest Austin, is looking for a permanent Claims Training and Development Supervisor. This person is responsible for leading the Claims Training and Quality Assurance functions while driving a high-quality customer service experience and ensuring adherence to claims adjudication processes. This role manages Trainers and QA Auditors, oversees onboarding and ongoing development, and ensures consistency in training standards and quality metrics across multiple locations. <\/span><span style=\"font-family: Arial;\">This position is Monday through Friday from the hours of 8:00 am &#8211; 5:00 pm with the chance to work from home Mondays and Fridays. <\/span><\/span><\/p><p><span style=\"font-size: 10pt;\"><strong>Responsibilities<\/strong><\/span><\/p><ul><li><span style=\"font-size: 10pt;\">Manage the Claims Training and Quality Assurance (QA) teams to ensure effective onboarding, training delivery, and call auditing<\/span><\/li><li><span style=\"font-size: 10pt;\">Oversee onboarding and training for new hires across all locations, ensuring consistency in claims procedures and service standards<\/span><\/li><li><span style=\"font-size: 10pt;\">Monitor the effectiveness of training and QA programs to ensure alignment with organizational goals and operational needs<\/span><\/li><\/ul><ul><li><span style=\"font-size: 10pt;\">Conduct call monitoring and claim audit calibration sessions with department leadership to ensure alignment in processes and scoring<\/span><\/li><li><span style=\"font-size: 10pt;\">Conduct post-training assessments to measure and report on training effectiveness and employee progress<\/span><\/li><li><span style=\"font-size: 10pt;\">Write and deliver bi-annual performance reviews and provide verbal and written coaching to Training and QA staff<\/span><\/li><\/ul><ul><li><span style=\"font-size: 10pt;\">Partner with leadership across sites to align training initiatives, QA programs, and process improvements<\/span><\/li><li><span style=\"font-size: 10pt;\">Track new hire performance and attendance and provide recommendations to management<\/span><\/li><li><span style=\"font-size: 10pt;\">Provide ongoing support to the Training team, including refreshers, coaching, audits, and special projects<\/span><\/li><li><span style=\"font-size: 10pt;\">Serve as a mentor and subject matter resource to the Claims department<strong>t<\/strong><\/span><\/li><\/ul><ul><li><span style=\"font-size: 10pt;\">Assess more complex claims cases and settle or escalate within approved authority limits<\/span><\/li><li><span style=\"font-size: 10pt;\">Serve as a consultant to the Claims Director or Manager on procedural and system-related processes<\/span><\/li><li><span style=\"font-size: 10pt;\">Support ad hoc training and development requests from Claims leadership<\/span><\/li><\/ul><p><span style=\"font-size: 10pt;\"><strong>Qualifications <\/strong><\/span><\/p><ul><li><span style=\"font-size: 10pt;\">Minimum 3 years of experience as a Trainer or Supervisor in a call center environment; automotive warranty experience strongly preferred<\/span><\/li><li><span style=\"font-size: 10pt;\">Extensive knowledge of automotive claims handling procedures, warranty contracts, and applicable regulations<\/span><\/li><li><span style=\"font-size: 10pt;\">Familiarity with QA tools, CRM systems, and reporting platforms; NICE\/inContact experience is a plus<\/span><\/li><li><span style=\"font-size: 10pt;\">Strong understanding of adult learning theories and instructional methods<\/span><\/li><li><span style=\"font-size: 10pt;\">Excellent analytical, coaching, and communication skills<\/span><\/li><li><span style=\"font-size: 10pt;\">High attention to detail with a focus on accuracy and compliance<\/span><\/li><li><span style=\"font-size: 10pt;\">Proficiency in Microsoft Office Suite, including strong Excel skills<\/span><\/li><li><span style=\"font-size: 10pt;\">Experience delivering in-person and virtual training using Zoom and\/or Microsoft Teams<\/span><\/li><li><span style=\"font-size: 10pt;\">Strong presentation, planning, and written\/oral communication skills across all organizational levels<\/span><\/li><li><span style=\"font-size: 10pt;\">High degree of flexibility and adaptability in a changing environment<\/span><\/li><li><span style=\"font-size: 10pt;\">Ability to evaluate employee progress to meet business and operational needs<\/span><\/li><li><span style=\"font-size: 10pt;\">Creative, innovative, and able to multitask effectively<\/span><\/li><\/ul><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YWRtaW5hdXMuODMzOTUuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\">\r\n\r\n<span style=\"color: #ffffff;\">1444099_1769028331<\/span>\r\n<h4><strong><a id=\"otherId\" href=\"https:\/\/bhsg.com\/jobs\/job\/1444099_1769028331\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Austin, Texas","_application":"adminaus.83395.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[192,294],"job-types":[18,2],"class_list":{"0":"post-120053","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","5":"hentry","7":"job-type-direct-permanent","8":"job-type-full-time"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Claims Training and Development Supervisor Austin Texas<\/title>\n<meta name=\"description\" content=\"Claims Training and Development Supervisor Austin Texas - Apply with Beacon Hill Staffing Services for this Claims Training and Development Supervisor job in Austin, Texas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/1444099_1769028331-claims-training-and-development-supervisor-austin-texas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims Training and Development Supervisor Austin Texas\" \/>\n<meta property=\"og:description\" content=\"Claims Training and Development Supervisor Austin Texas - Apply with Beacon Hill Staffing Services for this Claims Training and Development Supervisor job in Austin, Texas\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/1444099_1769028331-claims-training-and-development-supervisor-austin-texas\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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